Apple will allow its users to repair their iPhones themselves

Allegations of planned obsolescence regularly earn you criticism about the durability of your devices. (Photo: 123RF)

San Francisco – Apple will allow its users to repair their smartphones and certain computers themselves, an unexpected concession from the tech giant, known for its very closed ecosystem of devices and software.

The online store, called “Self Service Repair”, will buy more than 200 spare parts and useful tools for the most common problems of the latest iPhone lines (12 and 13), such as batteries or defective screens, ‘after a statement.

The apple brand has long restricted repairs to its technicians at its “genius bar” counter stores and certain licensed dealers, but wait times and prices are generally high.

This Apple feature and accusations of planned obsolescence regularly earn it criticism about the durability of its devices.

“We did not think we would see that one day,” he reacted on Twitter to iFixit, a website that is presented as a guide to repair all kinds of objects.

What Apple offers “is not perfect, but we are glad that they finally admit what we have always known: everyone is smart enough to fix an iPhone.”

The new service will be launched in the United States in early 2022, before expanding to other countries in the year, and will soon include, in addition to smartphones, computers equipped with the M1 chip, manufactured by Apple.

“Customers thus reach more than 5,000 authorized suppliers and 2,800 independent repairers who have access to spare parts, tools and manuals,” explains the Californian group.

“In the last three years, we have almost doubled the number of places that have (this) access,” said Jeff Williams, chief operating officer, quoted in the statement.

This decision comes as companies and authorities regularly criticize Apple for controlling too closely its physical and intangible ecosystem. Compatibility issues with devices from other brands, for example, encourage consumers to stay in the world of apples.

And on the iPhone, Apple’s operating system closely monitors third-party mobile applications, which must go through the App Store.


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