When you are a large consumer of goods ordered on the internet, and many must have discovered this quality with periods of sanitary restrictions, you sometimes have good surprises when you come home. The package we expected is in the mailbox. Thank you postman. On the other hand, it’s gray when only a transit advice note is present and you will have to go the next day or later in a parcel point or at the post office.
Our mailboxes can only receive the smallest parcels on the one hand, and on the other hand are not the most secure way to store them. Boks has developed a product to support this growing trend of home delivery packages. Here are our first impressions during its implementation.
The package is imposing and impresses when you unpack the box. It is very well finished, heavy and robust and the choice of color is perfect (4 are available in white, beige, light or dark gray). There is also a small quick start booklet and emergency keys to open the box.
Boks also supplies round black dots to stick on the lock. Emergency keys are only used for battery replacement. This one, reference LSH14, has an autonomy of 2 years depending on the manufacturer and can be found on the internet at prices varying between 10 and 25 euros.
The back and bottom of the Boks One are perfectly flat and 8 holes will be used to fix it to the desired location.
The keys are used immediately to discover the interior, very spacious (98 liters, H70xL40xP35).
There is everything necessary for fixing that can be done via the back or under the box.
On the front of the box is the code unlocking system as well as status LEDs. One lights up when there is a Bluetooth contact, the other two indicating the state of opening and closing or a technical problem. Clear instructions tell the delivery person that he can find the code on the address on the package.
The less obvious is to find a location for it. It must be close enough to the letterbox and the door number for the Boks One to be seen by the delivery men. On the other hand it must be able to fix it to the ground or from the rear.
Note that the Boks should not encroach on the public domain. At first we did not want to cut the fence and make too many modifications to fix it, so it rests on the sidewalk anyway but the proximity of an electric pole guarantees that it does not obstruct the passage of pedestrians. or vehicle parking.
For fixing we only use the two bottom screws at the back of the case. As this cannot be “glued” to the concrete part of the fence, due to an offset of its upper part, we had to use larger screws to reach it. Even with two screws, this holds the box firmly. We could also have drilled the metal of the box to secure it to the top of the concrete.
The installation is done through the Boks application available for iPhone or Android. After a quick registration we inform the type of accommodation as well as the identification number of the Boks. You should know that there are several types of Boks in addition to the One, suitable for homes for individuals. The company also offers the Boks Hub for rent for buildings (up to 30 homes), Boks Pro for businesses and Boks C&C dedicated to click and collect businesses.
The application then notifies us of the existence of an update. If this went without difficulty at first, the message in the application refused to disappear, thus blocking the button to unlock the box. This was the occasion for a first contact with the after-sales service, by email, who then contacted us directly by phone within the next hour. After a few unsuccessful manipulations, the technician assured us that the problem was being inspected. Less than an hour later, another reminder from the after-sales service allowed us to resolve the situation, it was a problem on the server side, the after-sales service fulfilled its role perfectly.
In the application we discover codes with permanent validity which can be entrusted to usual deliverers. We used it in our Amazon contact details from which we order regularly.
In addition to this exception, it is recommended to generate unique codes for each delivery and to insert them efficiently when ordering. We will explore these recommendations later when we go further in this test.
So far the experience with our Boks One has been rather positive. The idea is good because it is useful, the object is robust, the application well done, easy to use, and the after-sales service was responsive during our request. It remains to be seen how the deliveries actually work and whether the deliverers see and follow the instructions. This is what we will develop in the rest of this test shortly.