Technology

Capital One App Review: Everything You Need to Know

As you will see in our Capital One app review, this app is best for those who already have a Capital One bank account, credit card, or loan. It’s a solid account management tool that gives you all the features you need to keep track of purchases, pay bills, and keep track of your credit.

And while the app comes with a built-in virtual assistant named Eno, one of the main downsides is that you can’t chat with the in-app support team – you have to call instead.

While the Capital One app has several built-in financial management tools, it’s not a one-size-fits-all solution – and you may still need to pair it with a budgeting app to get a complete picture of your personal finances.

Read the rest of our Capital One app review to find out what we like and where the app doesn’t fit.

Capital One App Review: Features

Capital One has several features that make managing your money easier. That’s where it shines and where it falls.

An example of the types of notifications Eno can send you inside the Capital One app. (Image credit: Capital One)

Eno is Capital One’s digital assistant that can help you on the app 24 hours a day, 7 days a week. You can ask Eno questions about your account, transactions, and more. In addition, it may send you personalized information, such as when a free trial ends or when you may have been charged twice for a purchase.

An example of what a virtual card number looks like in the Capital One app. (Image credit: Capital One)

If you are concerned about security when shopping online, Capital One has you covered. With the application, you can generate virtual card numbers for use with online stores. Thus, your real account number will never be revealed.

And if there’s ever a problem with a purchase, you can revoke your virtual card number so it can’t be used again.

The Capital One app provides clients with multiple ways to keep their money safe. For example, you can:

  • Turn cards on and off in the app
  • Set up fingerprint or Face ID login for an extra layer of security.
  • Receive alerts and instant purchase notifications
  • View detailed transactions for each purchase
  • Keep track of your credit score

Together, these features help protect your account from fraud and potential hackers.

Credit Wise shows credit shop on mobile

What Credit Wise looks like inside the Capital One mobile app. (Image credit: Capital One)

Capital One has partnered with Credit Wise so you can track your credit score right from the mobile app. You can update your TransUnion credit score weekly with Credit Wise for free. In addition, you will receive individual advice on how to improve it.

Does your family use Amazon Alexa? If so, you might like this feature. The Capital One mobile app syncs with any Amazon Alexa device so you can check your balance, track your spending and pay bills on the go.

Simply enable the Capital One “skill” in the Alexa app. You can then ask questions such as “When does my credit card expire?” or “How much money do I have in savings?”

Like most banking apps, the most important thing about the Capital One app is that it allows you to manage your money and accounts from anywhere – at the office, on vacation, while running errands, etc.

Here are just a few things you can do inside the app:

  • Activate new debit and credit cards
  • Receive alerts and instant purchase notifications
  • Redeem Credit Card Rewards
  • Deposit checks with photo only
  • Check your credit with Credit Wise
  • Request for virtual card numbers
  • Pay bills and manage loans
  • Send and receive money with Zelle
  • View detailed transactions for each purchase
  • Get answers from Ino

The biggest drawback of the Capital One app is the lack of the ability to communicate with customer support, a feature that is becoming increasingly popular among digital banks. However, customer support is available by phone 24/7, so you can always get help that way.

Capital One App Review: Pricing

The Capital One app is free to use. It can be downloaded from the App Store and Google Play.

Capital One App Review: Ease of Use

In general, customers are very satisfied with the Capital One app and its ease of use. It ranks 7th among free financial apps on the Google Play Store and 5th among financial apps on the Apple App Store.

Customers appreciate being able to check their account balances and transactions, transfer money, pay bills and deposit checks all in one place. The app’s interface is intuitive, easy to navigate, and features are clearly labeled.

There are several areas for improvement that customers have noted. Some would like to see more budgeting and financial tracking tools in the app. Others point out that some actions take you out of the app and instead take you to a web browser.

For example, the app redirected me to the Capital One website when I tried to set up online access to my bank account.

Despite these minor complaints, the Capital One app is generally well received and considered very user friendly. Customers find it useful and convenient, and appreciate the simple design.

Capital One App Review: Support

You cannot start a chat with the support team in the Capital One app. However, there are several ways to contact you if you need help:

  • Chat with Eno, Capital One’s Digital Assistant
  • Find answers to frequently asked questions in the Action Center.
  • Call 1-877-383-4802 at any time to speak with a customer service representative.

To test this, I called Capital One customer service on July 14, 2022 and held out for three minutes. The support rep seemed knowledgeable, polite and answered all my questions in detail. All in all it was a great experience.

How the Capital One app differs from the competition

When it comes to banking apps, there are a few big players that everyone tends to compare. Capital One is one such bank and its app has a lot to offer to users. Here’s how it compares to Chase, Bank of America, and Chime.

While Capital One ranks higher on the App Store and Google Play, Chase has the upper hand with its mobile app. It offers all the basic features you’d expect from a banking app, plus some extra bells and whistles. For example, you can manage your investments within the app, create custom budgets, and get daily insights to help you avoid overspending.

Capital One has a slight advantage over the BOA application. Not only does it rank higher in the app stores, but it also comes with a few extra features like the ability to request virtual card numbers.

In this comparison, Chime outperforms Capital One. Chime is a new player in banking and their app is impressive.

Like Capital One, Chime offers all the basic features like checking balances and paying bills. But it also has some unique features such as automatic savings deposits, free overdraft cash advances, and the ability to round your purchases to the nearest dollar and keep the difference.

Capital One App Review: The Verdict

Apart from in-app chat, the Capital One app is one of the best on the market. It has an elegant user interface and all the tools you need to manage your money on the go. And the virtual card feature means you can shop online without putting your physical card number at risk.

The Capital One app is one of the top 5 traditional banking apps on the market, as evidenced by the highest scores on Google Play and the App Store. Our only qualification is that it does not have a built-in budget where you can fully manage your income, expenses and savings. So, if you are looking for an all-in-one money management app, you may not be satisfied.

Also, this is not a problem for Capital One users who want to manage all their accounts in one place. And the added tools like Credit Wise and Eno are just icing on the cake.

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