Digital divide: The Caregivers Connect system will become widespread

After the announcement of the recruitment of 4,000 new digital advisers to fight the digital divide, the government announced this Monday additional measures to support caregivers and digital mediators already in place.

As part of the recovery plan which devotes a budget of 250 million euros to digital inclusion, 10 million are devoted to training and equipping digital caregivers and mediators.

Among the main measures announced, the Aidants Connect system should enter its generalization phase. Experimented for a year with around twenty places, this digital service managed by the National Agency for Territorial Cohesion (ANCT) aims to help 20,000 caregivers on the national territory to carry out the administrative procedures online in a secure manner. users. Over the past year, “more than 300 mandates have been created, 11% of which have been carried out remotely” with the pilot structures, the project managers presented on Monday at a conference.

The Caregivers Connect is now technically secure

The professionals concerned, whether they are media library employees or town hall secretaries, must master the digital tools made available to them and be able to follow the transformation of their professions.

While it is estimated that 13 million French people have little (if at all) digital skills, the government intends to insist on the one hand on the development of digital mediation, and on the other on the need to resort to training to “not leave helpless caregivers who are not necessarily professional digital mediators”, indicates Cédric O, Secretary of State in charge of digital and spokesperson on this file, at the introduction of the press conference.

In the context of online administrative support for users, the management of personal data can sometimes prove to be problematic and the operating mode “not entirely compliant with the GDPR”, underlines the Minister. The ambition of Helpers Connect is in this sense to “give caregivers tools to do their job better and secure them in their relationships with the people they support”, explains Cédric O.

The Aidants connect system, now “technically secure”, will be gradually rolled out throughout France. To do this, a structural accreditation window has already been launched. Then training sessions will be offered to support caregivers who wish to be empowered.

Support for the training of working professionals

The action plan of the recovery plan also provides for the financing of the deployment of the tools of the Pix service, which help professionals in their daily interventions with people far from digital. “If the departments, social workers, mediators do not have a general benchmark for assessing the level of mastery of digital tools in France, then we cannot deploy public policy,” continues Cédric O.

The digital caregivers and mediators already in place will also be able to receive certifying and non-certifying training courses with the support of the State. Thus, 2,000 training sessions will be available with the OPCO Uniformation, while 5,000 training sessions will be provided for agents of the municipal social action centers (CCAS) with the UNCCAS (the National Union of municipal and inter-municipal action centers. social).

Cédric O ensures that the government wants to move quickly on the issue of digital mediation. “It is imperative that public authorities support the fight against the digital divide. “Of the 4,000 France Services digital advisers provided for in the recovery plan, 500 are already contracted in the region, he says. Let us recall that this commitment of the State relating to the creation of positions is supported to the tune of 200 million euros.

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