Technology

Do you have an account?

Already, in order to complain, you need to know where the boot is tight. You should have read the fine print at the bottom of the bill. The $20 LED bulb I just installed is rated to last 13.5 years, 3 hours a day. To whom will I complain if she dies in seven years? “Would you like to buy a spare in case it breaks?” ”, the seller suggested to me. It will go like this; this bulb can survive me even if it’s not 10 watts.

America’s basements and sheds are filled with unreturned goods delivered by mail order or via Amazon. The account gets lost in an avalanche of unclassified emails; The cost of returning a carpet bought at a discount in North Carolina far exceeds the cost of the carpet itself. After all, we don’t know why we wanted it so much. And complaining takes a lot of energy. Peace of mind has its price.

The plumber I called to report the roar of the reverse osmosis system he installed said, “Count yourself lucky with your water. Let’s put our misfortunes in perspective and look at a half-full glass. The surgeon can do the same with the patient: “Consider yourself lucky to have another kidney! »

The human body works in pairs, that’s part of the guarantee. And when the service is free (for example, health care or education), the reasons for complaints should be the basis for a docudrama before they are taken seriously by the ombudsman or become the subject of a public investigation.

To complain means to bear the burden of proof, at least to provide an account. When there was customer service worthy of the name before the shortage of manpower and resources; when merchants were well established; when the error was also human, but less frequent – because, obviously, everything goes faster or too slowly – there was always a way to assert your rights.

But today, when labor shortages are a problem for 44% of Quebec businesses, they will have to do everything, even imperfections. And the robotic patient on the other end of the line will repeat over and over: “This call may be recorded for quality of service.” Not surprisingly, more and more posters appear on the windows of the check-in counters: “Verbal abuse is not allowed. »

Among the millennials, we call this woman in her forties named Josiane, who demands to speak with the manager. “Josiana” constantly feels resentful, despite being the child queen of a wealthy country. At the risk of being branded as a “Josian” or “Josey” from another century, who has already returned a blue baguette to a Parisian hotel (we are indeed mistaken for tourists), I will voluntarily prevent this world from going down the drain. even if the complaint table is closed.

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