Technology

Extended warranty for iPhone 12 “no sound” error – what you need to know

Apple has expanded the service program it introduced for a “very small percentage” of iPhone 12 and iPhone 12 Pro users affected by the No Sound error.

How to Apple Support Page (will open in a new tab) explains, the error is pretty obvious. “If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service,” the page says. Please note that this does not apply to the iPhone 12 mini or iPhone 12 Pro Max – only 6.1-inch phones are affected.

Originally available for two years after purchase, the support page has now been updated to say phones will be repaired free of charge for three years from the date of purchase.

Since the affected phones were produced between October 2020 and April 2021, this means that the issue will be resolved until at least October 2023. If you have an iPhone 12 released in April 2021, you’ll be protected until spring 2024.

The repair procedure is the same as always. You first need to check your iPhone 12 with an Apple Authorized Service Provider, an Apple Store, or ship your phone directly to Apple.

“If your iPhone 12 or iPhone 12 Pro has any damage that prevents repairs, such as a cracked screen, that issue must be resolved prior to service,” the company adds. “In some cases, additional costs may be associated with repairs.”

While the company says it only affects a small percentage of phones, when you sell as many phones as Apple sells, it can still add up to a pretty big bill.

Apple does not break down the sales data for individual phones, but rather analyzes Counterpoint Research. (will open in a new tab) suggests that over 100 million units of the iPhone 12 series have been sold by June 2021 — just seven months after its launch.

Some of them will not be affected by the Mini and Pro Max devices, and others will be built in May or June, but even with that, we can still talk about hundreds of thousands or even millions of phones.

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