Facebook invokes a maintenance error to explain its failure

(Reuters) – The giant blackout that paralyzed Facebook and its various messengers around the world for more than six hours on Monday was caused by routine maintenance on the network connecting the group’s data centers, he said.

Santosh Janardhan, vice president of engineering, explained in a social media post that the group’s engineers triggered a command that inadvertently disconnected Facebook’s data centers from the rest of the global network.

While billions of users, including WhatsApp, have been left with inactive messages, Facebook employees themselves have been deprived of their internal tools.

Engineers, in particular, were unable to use the tools they often use to examine and repair these types of faults, making their job even more difficult.

Facebook executives had to dispatch a team of engineers to the site that houses the data centers to try to reboot the systems, but these engineers were slow to access the servers due to sophisticated security systems.

Facebook added that due to a failure, its program control system had also allowed the order that caused the failure to be carried out.

“Every failure like this is an opportunity to learn and improve,” wrote Santosh Janardhan. “From there, our job is … to make events like this happen as little as possible.”

(Sheila Dang Report in Dallas, French version Bertrand Boucey)

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