Fiber: connection professionals undertake to review their practices

Will we soon see the end of “noodle dishes” in the pooling points? After infrastructure operators and commercial operators, it is now the turn of the professionals responsible for the connection to get involved in solving the problem posed by maintenance or fiber connection faults. To resolve these quality problems of fiber subscribers’ connections, the latter have in fact committed themselves through the signing of a charter of good practices to putting an end to what the public authorities see as a major obstacle to adoption. of fiber in the territory.

To put an end to the proliferation of what is now better known under the sobriquet of “noodle dishes”, the companies responsible for connecting fiber to professionals and individuals have already subscribed to a series of commitments. . Among which is the central idea of ​​limiting oneself to a single level of subcontracting, “with particular attention to the status and qualification” of the subcontractors employed.

A challenge whereas “cascade” subcontracting is often held responsible for defects in the quality of the connections. For Infranum, which is at the initiative of this agreement, it is a question of “guaranteeing work carried out in accordance with the rules”. The companies that have signed this charter, which represent 70% of the players in the sector, have also undertaken to promote the use of local employment and to support the training of their employees through the implementation of actions dedicated to initial training. or the rise in skills.

Among the companies behind this charter are Axians, Circet, Constructel, Eiffage, ENGIE Solutions, Firalp, NGE Infranet, SADE Télécom, Groupe Scopelec, SNEF Télécom, Sogetrel, Solutions30 and SPIE CityNetworks.


Before them, commercial operators as well as infrastructure operators such as Altitude Infra, Axione, Orange, TDF and XpFibre (formerly SFR FttH) had already committed at the beginning of March to a new framework subcontracting contract (also known as the name STOC mode, for “commercial operator subcontracting”) in order to put an end to these repeated abuses which poison the lives of users.

“From the production of optical fiber to the final connection, including the construction of the infrastructure necessary for the passage of cables, it is therefore the entire profession that is mobilized to set up and apply efficient processes and tools to build and sustainably operate the very high speed network in France, “said the organization Infranum, which represents the sector responsible for the deployment of fiber in France.

Unfortunately, the problem of the quality of the final connections is not new. A working group set up by Arcep on the subject already reported in 2019 “significant poor workmanship rates in carrying out final connection and mixing operations at the pooling point”.

And to cite three main difficulties to be solved in order to put an end to the proliferation of “noodle dishes”. Among which the repeated non-compliance with the rules of mixing at the pooling point, the defects of the routes taken by the optical fiber that can lead to traffic jams at the optical connection points as well as various acts of vandalism at the pooling points.

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