Game installation for Xbox app stuck during provisioning at 0%

In this article, we’ll talk about what you can do if the Xbox app game installation is stuck at 0% Preparing. Recently, many users have reported that when installing any app or game in the Xbox ecosystem, the installation gets stuck at 0% Preparing. And the worst part is that this error is not related to a specific application or game, meaning it occurs with all games or applications that users try to install. So, if you are also facing the same problem, then keep using the troubleshooting guide to fix this issue.

Xbox app game installation stuck on provisioning at 0%

Here’s what to do if you’re facing an Xbox App game installation. Preparation 0% Error.

  • Download the latest Windows update
  • Restart the Windows Installer service.
  • Clear Windows Store Cache
  • Disable IPv6
  • Disable EA Services
  • Repair or reset the Xbox app
  • Let’s look at all these solutions in detail.

    1]Download the latest Windows update.

    The very first thing you need to do when you encounter the problems mentioned is to check if a Windows update is available. If yes, then download it immediately to solve the problem. Here are the steps to download the latest Windows update.

  • Open Windows Settings by pressing the keyboard shortcut Windows + I.
  • Click on the Windows Update option present on the left pane of the screen.
  • Click Check for Updates.
  • Windows will now look for any available update. If you find it, download it right away. Once the update and installation process is complete, reboot your system and check if the issue is resolved.

    Read: How to Clear the Xbox Series X and Series S Cache

    2]Restart the Windows Installer service.


    In order to install any application or game on Windows, you need to make sure that the Windows Installer service is in perfect condition. However, if something goes wrong, you will run into problems during the installation process. Luckily, you can restart the Windows Installer service to fix the problem. To do this, follow these steps.

  • Press the Windows + R hotkey to open the course dialog.
  • In the search bar, type services.msc and press Enter.
  • Find Windows Installer and right click it.
  • Click “Start” or “Restart” from the options that appear.
  • That’s all. Now try to install an app or game in the Xbox app and check if the issue is resolved.

    3]Clear Windows Store Cache


    Just like any other application, the Windows Store stores cached data to provide a faster and smoother service. However, sometimes this data can get corrupted and cause the mentioned problem. In such a case, you will have to reset the Windows Store cache in order to get rid of the problem. You can clear the Windows Store cache in one of the following ways.

  • Open command prompt in administrator mode > type WSReset.exe > press enter.
  • Open search bar > type and open wsreset.exe
  • Windows Store cache data is now cleared. Try installing an app or game and check if the problem persists.

    4]Disable IPv6

    IPv6 can be another reason why you are having issues with the mentioned problem, especially if the problem is related to downloading or installing an app from Xbox. So, you can disable IPv6 to fix the issue. To do this, follow these steps.

    Disable IPv6

  • Open the Start menu, type and open View Network Connections.
  • Right-click the connected network and select Properties.
  • Uncheck “Internet Protocol Version 6 (TCP/IPv6)”.
  • Click OK.
  • Now reboot your system and check if the Xbox app game installation is stuck while preparing 0% issue or not.

    5]Disable EA Services

    EA Play Services running in the background is another reason why you are experiencing the mentioned problem. This interferes with Xbox downloads and causes the problem. You will need to clear all EA Play related tasks from Task Manager in order to resolve the issue. To do this, follow these steps.

  • Press the Ctrl + Shift + Esc keys to open Task Manager.
  • Search for all issues related to EA games.
  • Right-click on each of them one at a time and select End Task.
  • That’s all. Check if the issue is resolved or not.

    6]Repair Xbox App

    Xbox Repair

  • Go to Windows Settings > Apps > Apps & features.
  • Click on the three dots next to Xbox and select the “Advanced” option.
  • Click on the “Restore” option. Select “Restore” again on the confirmation window.
  • If preparing the Xbox app fixes the issue, you’re done. However, if the problem persists, there is nothing you can do other than reset the Xbox app. Click on the “Reset” option present in the same window.

    What is Clear Cache on Xbox One?

    Xbox One also keeps a cache of games and apps for faster processing. However, the huge amount of cache data can cause various problems. Thus, clearing the cache regularly is important to prevent slowing down the system.

    Why is the Xbox app installer stuck?

    There can be several reasons why the Xbox app installer is stuck. Misconfigured settings, IPv6, EA Play related tasks running in the background, Windows Store cache – anything can be causing the problem.

    Read more: Xbox installer stuck at Make Things Great or Preparing screen.

    Xbox app game installation stuck during provisioning 0_

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