How to refund a game on PS4 and PS5

Nick Sutrich / Android Central

When it comes to refunding a PS4 (or PS5) game, your mileage may vary. Technically, you will not be reimbursed for a digital game that you have already downloaded or played, unless the content is faulty. It is generally at the discretion of PlayStation Support, and whether the game is buggy or not. However, if you’ve purchased a game and find that you don’t want it, you have up to 14 days to request a refund. Here’s a quick way to learn how to refund a PS4 or PS5 game.

How to request a refund on a PS4 or PS5 game

Go to

Select Refund Request.

Playstation refund requestAndroid Central

If you were the owner of the account that was debited, select Yes in the chat window that opens.

Playstation Refund Request Chat

Playstation Refund Request ChatAndroid Central

Select why you want a refund.

Playstation refund request Why

Playstation refund request WhyAndroid Central Select the reason you are returning the game. If a support agent is available, you will be redirected to a live agent. If you request a refund outside of business hours, you should make a note of the support IDs provided to you and contact them again during business hours.

Make sure you have your information on hand, including your PSN ID, the email address associated with the account, the date of birth, and the name of the game you want to refund. If you cannot receive a refund directly to the payment method you used to purchase the game, you will receive credit from the PSN store in your wallet. Sony’s refund policy was revamped when the company banned other online retailers from selling digital game codes, making PlayStation the only store to sell digital games on PS4 and PS5. Hopefully, if you’re already shopping for some of the best PS5 games, you won’t have to request a refund, but you never know.

Buy anything

PlayStation Store gift cardPlayStation Store gift card

PlayStation Store gift card

For when you don’t know what to play yet

Using a PlayStation Store gift card is a convenient way to make your digital purchases without worrying about what’s going on with your credit card. Money from a gift card used to purchase a refunded game will go directly to your PSN wallet.

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