(Reuters) – Microsoft said on Wednesday it had restored all of its cloud computing services after a network outage took out its Azure platform, as well as services such as Teams and Outlook, which are used by millions of users around the world.
The Azure Status page shows that services have been affected in the Americas, Europe, Asia Pacific, Middle East, and Africa. Only services in China and a platform intended for governments were not affected.
By late this morning, Azure said that most customers should have seen services resume after the full recovery of the Microsoft Wide Area Network (WAN).
The outage of Azure, which has 15 million enterprise customers and more than 500 million active users according to Microsoft, could impact multiple services and create a domino effect as nearly all of the world’s largest enterprises use the platform.
Companies have become increasingly reliant on online platforms as the pandemic has led to increased development of remote work.
Microsoft previously stated that it had discovered a network connectivity issue with devices on the Microsoft WAN.
The group later tweeted that it had rolled back the network change it said was causing the issue and stated that it was using “additional infrastructure to speed up the recovery process”.
During the outage, users experienced problems messaging, joining calls, or using all the features of the Teams app.
According to the team, other affected services include Microsoft Exchange Online, SharePoint Online, and OneDrive for Business.
Microsoft did not disclose the number of users affected by the crash, but data from the Downdetector crash tracking website showed thousands of incidents on every continent.
In New York, Microsoft shares fell 1.7% in premarket trading after a January-March earnings forecast that was deemed disappointing on cloud activity.
(Report by Akriti Sharma in Bangalore; Jean Rosset for the French version edited by Kate Entringer and Blandine Henault)