Technology

Observability in the service of the company’s commercial goals

The complexity and scale of today’s digital architectures, combined with the accelerated pace of software innovation and development, increase risks to system availability, reliability, and performance. One in two companies in France* plans to increase their investment in observability in order to consolidate their tools and gain a single, real-time view of their architecture. In this way, they aim to increase sustainability and productivity, but above all, improve the customer experience and increase innovation.

Improved fault identification to optimize troubleshooting

Whether you serve millions of customers or thousands of businesses around the world, human error is responsible for 49% of IT failures. Most often this happens during routine and important operations: installing new versions of software, updating middleware, modifying infrastructure, improving security. The other most common category of failure occurs during traffic peaks. It often reveals undersizing and saturation issues in the architecture, or design limitations that compromise scalability.

These defects then lead to poor performance and system collapse. By providing a fully connected view of all software telemetry data from one place, observability helps identify issues before they affect services, customers, and business. According to Observability Prediction, a study by the ETR Cabinet*, organizations that have already implemented full observability of their stack are only 56% experiencing low business impact outages once a week or more* compared to 76.1% of organizations that still did not implement full observability.

More flexible DevOps for custom solutions

In a post-COVID world where more than 50% of global economic activity is carried out through digital channels, businesses must respond. Developers should be able to move from idea to implementation, including deploying code, faster and more frequently. By using a DevOps approach and a microservices architecture, a developer can deploy new releases on demand much more frequently. Moreover, with the ability to observe, he can instantly check that they behave as he expects, and in case of a problem, return to the previous version to correct errors.

Instead of spending 40% of his time resolving production incidents, he has more room to improve the resiliency and scalability of his stack. It innovates more, such as developing more features for customers and product teams. In addition, according to the Observability Prediction, companies that have improved their surveillance practices are significantly more likely to use full-stack observability across all phases of the software development cycle (53% in planning, 46% in development, 51% in deployment, and 54% in software development). ). operations) than others.

Enhanced performance to better meet user requirements

In recent years, companies have realized that if observability serves to provide the optimal foundation—availability, reliability, performance—it also addresses the direct economics of efficiency and effectiveness, such as increasing productivity and reducing unit costs. As IT teams better understand what resources they need to improve productivity, infrastructure costs are optimized.

Developers also have more time to understand and take responsibility for interacting with customers and users of their software architecture. As such, they are much better equipped to optimize company growth by improving conversion rates, customer experience, and customer satisfaction. The observability forecast shows that for about a third of the professionals surveyed, observability brings specific business benefits: availability, performance and reliability (35.6%), operational efficiency (34.6%), customer experience (33.1%), innovation, business and/or income. growth (25.6%).

Increasing investment in observability

Companies are moving from an era of monitoring, which is reactive incident resolution, to an era of observability and proactive, real-time performance management. Decision makers have realized that the digital challenge is not only about managing and solving problems, but above all about improving business performance. To do this, CIOs and CTOs know they must consolidate their ecosystem of tools in a progressive yet effective way to simplify it and move towards full stack observability. However, if the study shows that 78% of them agree that this full stack observability will enable them to achieve all of their business goals – flexibility, efficiency, customer experience, real-time reliability – then only 27% of respondents believe that have achieved this. scene. So this dynamic is in full swing, even though a large number of companies still have significant potential to improve their performance and create value accordingly.

Companies around the world are currently in the implementation phase of observability. In France, there is a similar trend: 50% of professionals surveyed plan to increase their budget for surveillance next year, and 19% plan to keep it*. If new digital technologies and artificial intelligence have enabled the leap forward in terms of productivity and innovation, widespread adoption of observability should enable companies to enter a new phase of growth.

* Observability Forecast 2022 – Enterprise Technology Research commissioned by New Relic, September 2022 – sample of 1,614 people, including 1,044 practitioners who use daily observation tools and 570 IT decision makers in 14 countries , including France.

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