Panic yesterday morning when we got to the office for many of us. No more websites, no more emails, no more servers, no more ERP, no more CRM. The new OVHcloud outage, if it only lasted an hour, simply occurred at the worst time: in the morning, when all the professionals log on to their tools, and two days before the group’s IPO.
The cause ? Installing a new router in a data center in the United States goes awry. A router that is supposed to help deal with the explosion of DDOS attacks that overwhelm web servers around the world.
It is true that the interruption was a new opportunity for those responsible for OVHcloud to show all the virtuosity of their communication, tweeting despite the fact that the interruption was not resolved. But perhaps now we are reaching the limit of the exercise.
“It is starting to be a recurring one at OVH”
A message from Octave Klaba on Twitter explaining the source of the flaw, but also revealing the limits of copy / paste on an industrial scale, was quickly removed.
There is no doubt that revealing OVHcloud’s internal kitchen, and publicly pointing out “human error”, as the group goes public on Friday, is no longer really appropriate. If the sum of 4,000 million euros of valuation had been mentioned, the objectives have already been revised downwards. Indeed, the share price will be between 18.5 and 20 euros, which would value the company between 3.5 and 3.75 billion euros.
“It’s starting to be a recurring one at OVH,” a professional client of the host complained yesterday. “We will have to think about changing the host, more sites, CRM, phone.”
“We will have to reschedule our video conference due to the OVHcloud outage”
“We will have to reschedule our videoconference due to the interruption of OVCHcloud,” a customer service company also said. Because in the era of digital transformation, OVH no longer only hosts emails and websites, but also ERPs and a host of business applications. It is this massive shift from professional solutions to the cloud that could end the staggering indulgence OVHcloud enjoys with many customers.
Another strong argument deployed by OVHcloud to attract customers, that of sovereignty and trust. In late June, IGN announced that it was also opting for OVHcloud, pitting against AWS and Microsoft’s Azure to host its geographic maps. “We chose OVH for one reason: because it was the best deal. I believe that sovereignty is first and foremost the sovereignty of solutions. To be sovereign, our continent, our country, must have the appropriate technical solutions. We are not going to impose on the shoehorn a sovereignty that would be less costly. And that is why we chose OVH because it was technically and economically the best offer ”, declared at the time the head of IGN.
Here again, will the sovereignty argument hold up for long against the SLA requirements? Let’s get along. The issue of availability is a recurring one among all cloud players, not just OVHcloud. But if the image of the smart and accessible little French box could keep the spirit of start-ups so far, I’m not sure that shareholders and the dung beetle market will get a taste of the copy-paste jokes.
Especially since it is not the first time.
As a reminder, OVH suffered a fire last spring that destroyed one of its data centers in Strasbourg last March. A judicial investigation is still ongoing, but OVHcloud has already awarded € 28 million (in vouchers) to its clients injured by the shutdown of its servers and will receive € 58 million in compensation from its insurers.
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