Sony announced Thursday night that it was withdrawing the video game Cyberpunk 2077 of its online platform PlayStation Store around the world, citing the need to preserve “customer satisfaction”, when many critics pointed to an impressive number of bugs.
“SIE [Sony Interactive Entertainment] strives to ensure a high level of customer satisfaction, so we will begin to offer refunds “to gamers and remove the game from the online store” until further notice, “the Video Games Division wrote. of Sony on its American and Australian sites, in particular.
The game, produced by Polish CD Projekt RED and released worldwide on December 10, will also be withdrawn from the online store “until further notice,” the statement added.
Cyberpunk 2077, a dystopian video game that was eagerly awaited, pushes the limits of what is technically possible today very far, according to the specialized media. It has been “universally acclaimed” by critics, according to metacritic.com.
But all have criticized it for its technical malfunctions, some even going so far as to suggest that consumers postpone the purchase of the game for several months, while the fixes arrive.
The game’s release had been delayed twice this year, and the developers were forced to add warnings when one of the critics complained about having had an epileptic seizure.
Studio CD Projekt RED issued an apology on Monday, promising to “fix the bugs” via fixes announced for January and February to “improve the gaming experience”, while offering to reimburse players who don’t want to wait.
Its president, Adam Kicinski, had previously mentioned more than eight million pre-orders for the game, calling it a “phenomenal result”, working “very well on most configurations”.
According to estimates by the Polish bank BOS, the budget for Cyberpunk 2077, based on a role-playing game imagined by the American Mike Pondsmith, is estimated at 1.2 billion zlotys (270 million euros), which would make Cyberpunk 2077 one of the most expensive video games in history.