In recent years, the markets for milking robots, feeding robots and also scraper robots have exploded and for Lely, it is important to continue to provide its customers with the same level of service. Providing 24/7 technical service for machines that work non-stop applies to the factory in Maasluis in the Netherlands, to the Cluster France based in Rennes but also in the Lely Centers throughout France.
Since June 4, 2021, a second on-call line dedicated to feeding robots and building equipment has been deployed at Lely Centers. The Cluster France technical team thus ensures a 24/7 on-call duty, across the entire range, with product specialists, to support the teams in the field who in turn will be there to offer the best service. to users of Lely robots. To keep up with this growth in robotization, the technical teams of the Cluster France have also doubled their workforce in 1 year and more than 400 technicians are dispatched on French territory.