When designing their Steam Deck, Valve envisioned a portable console that would be fairly easy to open, with fairly easy access to the main components using fairly standard tools. A nice surprise for iFixit, who gave it a 7/10 for repairability. However, the manufacturer has no choice but to provide after sales service for their product, and this is where Valve still has room for improvement. To improve the situation, he announces the opening of repair centers dedicated to Steam Deck to optimally take care of any malfunctions.
“If you have a problem and need to return your Steam Deck for repair or replacement, the units will now be sent to one of our repair centers. Upon receipt, our team will diagnose, repair your Steam Deck if necessary, and then ship it back to you,” Valve formalizes. Of course, any repairs carried out under warranty will be free. Apart from this coverage, an estimate will be sent after the console has been inspected; the user is free to accept it or not.
Valve also states that “repair kits, parts and guides are available on iFixit.” Indeed, the company has partnered with technical repair specialists, in particular to provide spare parts. As such, there are plenty of guides to troubleshoot many issues, from battery replacement to SSD replacement, using the screen or analog buttons and joysticks.