While that sentiment is perfectly legitimate, it’s time to look at robots from another perspective: as allies.
Contrary to certain popular beliefs, collaboration between human and digital resources is a guarantee of efficiency, increased income and a guarantee of satisfaction of employees who will also be more productive.
Employee satisfaction is the metric that consistently shows the greatest improvement after implementing RPA, according to the results of a global Forbes Insight survey.
Companies that want to achieve meaningful automation results can help their cause by taking a new perspective on how robots work with humans in the organization.
To change your perspective, it’s time to discover “human-controlled automation”
When a brand renews its image, the first thing we think about is a new logo, a new name … and rarely a change in internal processes that can be automated.
Automation is no longer the novelty, and the events of the past year have prompted many companies to turn to intelligent automation. In fact, in a recent Deloitte survey, 73% of respondents said that their company had embarked on the path of intelligent automation in 2020, and that this move ended up paying off.
An Accenture report found that 7% of organizations that adopted smart automation technologies saw their profitability increase by 5.8% and saw efficiency gains of 18.8%.
But it’s not just about technology. To move to the next level of maturity and realize the full potential of intelligent automation, organizations must change their approach. It is no longer about finding the right balance between humans and robots or adopting a “human versus robot” mentality.
Forward-thinking companies must put people first. Now, what is known as “human-driven automation” allows employees to continually guide software robots in their learning, creating what Deloitte has called “super teams.”
Companies need to ensure that their employees’ creativity and critical thinking are emphasized more, because these are uniquely human skills that automation will never replace.
Super teams to the rescue
In many industries, these “super teams” made up of men and robots can benefit both employees and companies. In the finance industry, for example, few if any accountants regret the days when they had to move the paper from incoming invoices to file boxes after copying their data.
Now, thanks to automation, invoices are automatically captured regardless of which channel they originate from. While Artificial Intelligence (AI) is used to identify the necessary information.
Accounts Payable teams no longer waste time processing invoices manually. Processing time and errors are reduced. Teams should only step in when more complex thinking is needed.
In fact, if the AI loses information that appears on the invoice, human intervention will be to configure the AI so that it can identify and extract the data the next time. This is a win-win relationship, where people allow AI to improve through learning, which in turn allows them to focus on more strategic tasks.
Robots create more human interactions
Thanks to automation tools, companies can now collect and leverage customer data in real time to respond more quickly and accurately to their needs. This has a positive impact on the profitability of the company.
Intelligent automation then facilitates the end-to-end process through artificial intelligence, digital workflows, and robotic process automation. Therefore, the experience is significantly better for all stakeholders. This is because end-to-end automation of customer processes allows agents to focus on more important and less monotonous tasks, while customers appreciate the ease and speed of the process.
Intelligent automation is the next step in human-operated automation. The alliance between a more agile and skilled human workforce and smart robots will create a super team capable of increasing revenue, driving efficiency and making the workplace more satisfying.