Zoom announced on Sunday that it has reached a definitive deal to buy call center software maker Five9, worth $ 14.7 billion in shares.
“Businesses communicate with their customers primarily through call centers, and we believe this acquisition creates a premier customer engagement platform that will help redefine the way businesses of all sizes connect with their customers. », Emphasizes Eric Yuan, CEO of Zoom.
Once the transaction is completed, Five9 will become an operating unit of Zoom, and its CEO, Rowan Trollope, will become an executive of Zoom. He will occupy the same position and will be under the direction of Eric Yuan.
Provide a smooth experience for customers
“Companies devote significant resources to their contact centers each year, but still struggle to deliver a smooth experience to their customers,” says Rowan Trollope. “By joining forces with Zoom, Five9’s business customers will have access to the best solutions, including Zoom Phone, that will enable them to realize more value and deliver real results for their business. This, combined with Zoom’s “ease of use” philosophy and its wide range of communication tools, will truly allow customers to engage through the channel of their choice. “
In its first quarter results, released in late April, Five9 reported revenue up 45%, to $ 138 million, with gross profit of $ 22.2 million, a GAAP net loss of $ 12.3 million and non-GAAP profit of $ 16.1 million.
Last month, Zoom reported a 191% increase in revenue, which reached $ 956 million for its first quarter, and GAAP net income of $ 227 million, up $ 27 million.